Analyst

KPMG Global Services (KGS) delivers  smart working processes, rapidly scalable solutions and the right talent. The Analyst will be responsible for managing all aspects of the end-to-end course review process including a variety of administrative functions supporting the review and CPE issuance processes. The Analyst will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail.   

• End-to-end ownership of course review and approval process duties.
• Appropriate handling of participants/learners (internal and external), queries and complaints by email, in line with the agreed SLAs and Quality framework.
• Effective customer service and relationship management across a range of stakeholders
• Meet established quality and service level agreements

Operational administrative duties to include:

• Daily assignment and management of Learning Requests submitted.
• Review the course submissions to ensure compliance in accordance with NASBA (National Association of State Boards Accountancy) and KPMG CPE credit guidelines
• Determine and administer Continuing Professional Education (CPE) credits in KPMG’s learning management system for participants and instructors
• When applicable create and distribute certificates of attendance to KPMG clients
• Communicate with participants/learners (internal and external) and onshore team members/leadership team, throughout all processes
• Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
• Ensure all requirements are adhered to through compliance with all appropriate policies and procedures.
• Ability to follow standard processes, templates and identify and report any potential issues, understanding when to escalate
• Ensure all requirements are adhered to through compliance with all appropriate policies and procedures

Skills and Experience

• Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants/learners (internal and external), onshore team members and leadership, which will include senior managers, Directors and Partners
• Strong attention to detail and investigative nature to ensure all elements of the review process have been accurately completed and all data collected is accurate
• Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement
• Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure
• Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution

This role is for you if you have  the below

Educational qualifications

• Non-tech graduate - BA, B. Com, B.Ed  or BE, BCA

Work experience

• 0 - less than 2 year of work experience in relevant domain
• Preferred exposure to international work setup

Mandatory  technical & functional skills

• MS Office suit including Outlook and Excel
• IT literate, proven experience of working with multiple systems

Preferred technical & functional skills

• Experience of working in an operational / contact center environment
• Experience of effective relationship management
• Experience in a financial environment
• Has worked successfully in a target driven environment

Key behavioral attributes/requirements

• Team player, work planner and a good organizer
• Integrity, accountability, decision making
• Driving quality results, resilience, customer focused
• Effective interperso0nal skill and creative thinker