InFeedo Off Campus Drive 2024 | Customer Support Associate

About InFeedo Off Campus Drive 2024

In 2016, we set out on a mission to make 100 million employees heard and valued. Today, as we onboard Tiger Global and Jungle Ventures as our investors, we’ve become Asia’s leading employee experience platform that helps engage employees, predict attrition & answer FAQs with conversational AI that people love

We’re backed by Y Combinator, Bling Capital and founders of Gainsight, Freshworks, Zeta Lenskart, innov8. As a Chief Listening Officer, our A.I. bot Amber helps people-first leaders find hidden gaps in their culture, managers and wellbeing in real time.

InFeedo Off Campus Drive 2024 Details

Job Description For InFeedo Off Campus Drive 2024

inFeedo is seeking passionate newbies with a strong technical background and a flair for customer-facing roles. As a Customer Support Associate, you will handle all technical support communications, both internally and externally, as the first line of response for after-sales support.

You will work closely with Account Managers and Customer Success Managers, serving as the primary technical contact throughout the customer lifecycle. This role involves providing live assistance, behind-the-scenes support, and technical education to ensure successful outcomes.

Your responsibilities will also include implementation, integration, and technical assessment design. By understanding our customers’ business problems, you will help develop scalable solutions that align with their core needs.

• Customer Support: Act as the first point of contact for customer inquiries, ensuring a delightful customer experience by providing clear and timely communication and support.
• Technical Solutioning: Provide technical guidance and support to customers during the integration of our products/services into their existing systems and infrastructure.
• Troubleshooting: Troubleshoot technical issues and provide timely resolution to ensure customer satisfaction and retention.
• Cross-functional Collaboration: Partner closely with the engineering team to ensure smooth knowledge transfer and alignment between technical solutions and customer needs.
• Technical Documentations: Develop and maintain product guides, FAQs, and knowledge base articles.

Job requirements

Education:

• Bachelor’s degree in Computer Science, Engineering, or a related field.

Experience:

• 0-2 years in a technical role, ideally customer-facing or in solution engineering.

Key Competencies:

• Proven problem-solving abilities for complex technical issues.
• Excellent verbal and written communication skills for technical and non-technical audiences.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Professional Attributes:

• A positive and customer-centric attitude with a passion for helping others.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies and processes.
• Ability to work well in a team-oriented environment and collaborate effectively with colleagues.

Brownie Points

• SaaS Startup Experience
• Alignment to our core values

InFeedo Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY DIRECT LINK !

We wish you the best of luck in your InFeedo Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.