iHeartMedia is seeking talented and driven IT Engineers to join its technology team in a fully remote position across the United States. This opportunity is ideal for professionals who enjoy solving technical challenges, supporting infrastructure systems, improving network performance, and contributing to innovative technology solutions in a dynamic media environment. If you are looking for a role that combines technical expertise, career growth, and the flexibility of remote work, this position offers a competitive salary package and the opportunity to work with a recognized media organization.
Job Overview
| Details | Information |
|---|---|
| Company Name | iHeartMedia |
| Role | IT Technical Engineer |
| Qualification | Bachelor’s Degree in Information Technology, Computer Science, Engineering, or equivalent experience |
| Job Location | Remote (United States) |
| Salary | $68,000 – $85,000 per year |
| Work Type | Remote |
| Job Type | Full-Time |
| Job Level | Entry Level |
| Industry | Media & Technology |
Job Description
This is a Customer Support position to install, maintain, and train for the use of the products developed and sold by Florical Systems.
Essential Duties and Responsibilities:
- Available for customer service 24hr/day when on-call, as needed.
- Ability to travel and work with customers on-site.
- Install, configure, and troubleshoot hardware, software, and peripheral system components through on-site and remote support.
- Troubleshoot interfaces to equipment, software, or business systems using industry-standard or proprietary protocols.
- Edit configuration files and database data on multiple software packages as needed.
- Serve existing accounts by handling support tickets, planning daily schedules, investigating complaints, conducting tests, and resolving problems.
- Maintain good customer relations by examining feedback, identifying solutions, and suggesting workflow and system improvements.
- Completing reports, forms, checklists, etc., to document service and installation work.
- Continuous learning to keep job knowledge current by participating in educational opportunities, company-provided training, and self-directed studies.
- Other duties, as assigned.
What You’ll Need:
- Problem Solving – Identify and resolve problems promptly by gathering and analyzing information, developing alternative solutions, and working well in group problem-solving situations.
- Customer Service – Manage difficult or emotional customer situations. Respond promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service in a timely manner.
- Communication – Write and speak clearly. Carefully observe and listen to understand the context and non-verbal cues. Respond well to questions. Inspire confidence through communication. Solid ability to document and share information.
- Professionalism – Tactfully interact with others. React well under pressure while treating others respectfully, regardless of their status or position. Accept responsibility for your actions and follow through on commitments.
Computer Skills:
- Windows Fundamentals – Basic knowledge of Windows Server administration and familiarity with Windows networking concepts, including but not limited to IP addressing, DNS, Active Directory, and SMB/CIF. This includes the ability to install Windows 11 and Windows Server on bare metal or a VM environment.
- Scripting Skills – Some experience with scripting languages, preferably PowerShell or similar (e.g., Python, batch files).
- Data/Configuration Storage – Ability to read, edit, and troubleshoot data formats such as JSON, XML, SQL, and related markup/configuration languages.
- Networking Fundamentals – Understanding of DNS, TCP/IP, and firewall configurations in Windows environments. The ability to capture packets using Wireshark and perform a basic analysis.
- Databases – Working knowledge of SQL or MongoDB database servers. The ability to write simple SQL queries.
- Virtualization – Working knowledge of a popular virtualization platform is a plus.
- Competency with Microsoft 365, including Teams.
Education and/or Experience:
- Bachelor’s Degree (B.S.) or equivalent from a college or technical school in an engineering, broadcasting, computer science, or a related field. An equivalent combination of experience, training, and education will be considered.
- Prior experience with a business workflow or project management system such as ServiceNow, Jira, Freshdesk, or TeamSupport is a plus.
- Television engineering or operations experience is a plus.
- Cloud platform experience is a plus.
- Certificates, Licenses, Registrations: valid driver’s license.
Other Qualifications:
- Excellent technical and troubleshooting skills
- Outstanding customer service skills
- Ability to debug wiring and physical layer issues
What You’ll Bring:
- Respect for others and a strong belief that others should do this in return
- Expertise with various technical disciplines and applications
- Close attention to detail and quality orientation
- Ability to multitask on a variety of critical projects
- Ability to work independently, while also collaborating with others
- Strong communication skills, particularly when explaining complex technical information
- Ability to provide solutions to problems in situations that are atypical/infrequent
- Analytical thinking and the ability to identify patterns
- Efficiency with own work and impact of team results
- Informal leadership capabilities with an interest in mentoring less experienced team members
Selection Process
- Application submission
- Resume screening
- Initial HR interview
- Technical assessment/evaluation
- Technical interview round
- Hiring manager interview
- Final selection and offer release
How to Apply
- Visit the official iHeartMedia careers website
- Search for IT Engineer – Remote (US) positions
- Review the complete job description and eligibility criteria
- Prepare and update your resume with relevant skills and experience
- Complete the online application form
- Upload your resume and required details
- Submit your application and wait for recruiter communication
