About HP Off Campus Drive 2024
HP, or Hewlett-Packard, is a well-known American multinational information technology company. It was founded in a garage in Palo Alto, California, in 1939 by Bill Hewlett and Dave Packard. HP has a rich history of innovation and has been a major player in the development of computer hardware, software, and related products.
Over the years, HP has diversified its product offerings, including personal computers, printers, scanners, and other imaging devices. They are also involved in providing services and solutions to businesses, ranging from IT consulting to software development.
HP Off Campus Drive 2024 Details
| Company Name | HP |
| Job Role | Technical Support Engineer |
| Job Type | Full Time |
| Job Location | Bangalore |
| Education | Bachelor Degree |
| Career Level | 0 – 2 Years |
| Salary | Not Mentioned |
| Company Website | www.hp.com |
Job Description For HP Off Campus Drive 2024
This role is responsible for effectively resolving simple technical problems involving hardware and software and providing solutions and guidance to internal and external businesses and end users via telephone and electronic support channels. The role engages in articulating case summaries and resolutions for the Knowledge Management System (KMS). The role guides customers proactively to prevent problems, represents the organization in various activities, collaborates to meet SLA demands, and contributes proactively to projects through research and data analysis support.
Responsibilities
- Resolves simple technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
- Addresses internal or external business and end user issues via telephone and electronic support channels, offering solutions and guidance.
- Articulates case summaries, resolutions, and contributes to the Knowledge Management System (KMS) through both written and verbal communication.
- Guides customers proactively to mitigate the occurrence of problems, while also representing the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
- Utilizes relevant frameworks to implement solutions and contribute towards technical excellence.
- Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively.
- Collaborates with team members as needed to meet internal or external business and end user Service Level Agreement (SLA) demands.
- Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
- Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.
Education :
- Four-year Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 1-3 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.
Knowledge & Skills :
- IP Telephony
- Voice and Video Coloration
- Networking
- Automation
- Computer Science
- Azure administrator
- WCNA SIP
- CTS-1
- unified communication
- Customer Support
- Operating Systems
- Product Support
- Root Cause Analysis
- TCP/IP
- Technical Services
- Technical Support
HP Off Campus Drive 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note :Â Apply the job before link Expires
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your HP Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
