Hexagon Manufacturing Intelligence is looking for an Applications Engineer II to join its NCSIMUL team in a fully remote U.S. role. This is a strong opportunity for an experienced engineering or manufacturing professional who enjoys combining CNC machining, CAM programming, software applications, customer support, and technical problem-solving. The role involves helping manufacturers simulate, verify, and optimize CNC machining processes while working directly with customers and internal teams.
Job Overview
| Field | Details |
|---|---|
| Company Name | Hexagon Manufacturing Intelligence |
| Role | Applications Engineer II – CNC Simulation |
| Qualification | Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Computer Science, or related technical field |
| Job Location | Remote, United States |
| Salary | $90,000–$120,000 per year |
| Work Type | Remote |
| Job Type | Full-Time |
| Job Level | Mid-Level / Experienced |
| Industry | Manufacturing Technology / Engineering Software |
Job Description
The Applications Engineer I works closely with the Application Engineering team to support customer and reseller needs through technical support, software application assistance, training, and implementation activities. The role provides an opportunity to develop professional expertise in supported products and manufacturing applications while applying established procedures and learning from experienced team members. The Applications Engineer I communicates with customers in both English and Spanish and helps resolve application questions and issues in a timely, professional manner.
Job Responsibilities
- Provide first-level technical and application support to customers and resellers, escalating complex or critical issues when additional expertise is required
- Assist with online customer training and application guidance for supported software products and workflows.
- Support software application implementation and integration activities using established procedures and guidance from experienced Applications Engineers.
- Assist with post processor modifications, custom reports, UCS, catalogs, and libraries as directed and within established processes.
- Participate in customer introduction and follow-up activities to understand needs, provide updates, and help ensure issues are addressed.
- Document customer interactions, troubleshooting steps, resolutions, and follow-up actions accurately and consistently.
- Gather and communicate customer feedback to help improve products, services, documentation, and support processes.
- Analyze application or technical issues using established troubleshooting methods, available documentation, and internal resources.
- Escalate serious complaints, critical technical issues, or problems outside established procedures to the Applications Engineering Manager or appropriate technical resource.
- Maintain a polite, helpful, courteous, and professional approach in all customer and internal interactions.
- Build technical knowledge through formal training, independent research, mentoring, and other learning opportunities.
- Collaborate with sales, service, applications engineering, and other internal teams to support customer outcomes.
Qualifications
- Bachelor’s degree in Engineering, Computer Science, Manufacturing, a related technical field, or equivalent combination of education and experience.
- Fluent written and verbal communication skills in both English and Spanish.
- Ability to learn and apply professional concepts, software applications, and established technical procedures.
- Strong customer service skills and the ability to communicate technical information clearly to customers with different levels of technical knowledge.
- Strong analytical, reasoning, troubleshooting, and problem-solving skills.
- Ability to organize and prioritize multiple customer requests and assigned work while maintaining accuracy and follow-through.
- Proficiency with Microsoft Office and the ability to learn new software tools and systems.
- Ability to work independently on defined assignments while collaborating effectively with experienced engineers and cross-functional teams.
- Strong attention to detail and commitment to accurate documentation.
- Professional, courteous, and customer-focused communication style.
Selection Process
- Online Application – Submit your application and resume through Hexagon’s careers portal.
- Application Screening – The recruiting team reviews your qualifications and experience.
- Recruiter Discussion – Selected candidates may be contacted for an initial conversation.
- Technical Interview – Discuss your engineering, CNC, CAM, and software experience.
- Hiring Manager Interview – Meet with the relevant team to discuss the role and your fit.
- Final Assessment & Offer – Successful candidates proceed through the final hiring steps and receive an offer.
How to Apply
- Visit the official Hexagon Careers website.
- Search for “Applications Engineer II” or the NCSIMUL Applications Engineer position.
- Review the job requirements and responsibilities.
- Prepare your updated resume highlighting your CNC, CAM, G-code, manufacturing, and technical support experience.
- Submit your application through Hexagon’s official careers/SuccessFactors system.
- Complete any required interview or assessment stages.
- Follow up through the official recruitment channel if requested.
