Looking for a rewarding remote career in the healthcare industry? Geisinger is seeking a Financial Specialist Associate to join its team. This remote opportunity is ideal for professionals with strong customer service, billing, financial, or administrative experience who are passionate about helping patients navigate healthcare financial processes. Offering competitive pay, career growth opportunities, and the flexibility of working from home, this role provides an excellent pathway into one of the nation’s leading healthcare organizations.
Job Overview
| Field | Details |
|---|---|
| Company Name | Geisinger |
| Role | Financial Specialist Associate |
| Qualification | High School Diploma or GED (Associate’s/Bachelor’s Degree preferred) |
| Job Location | Remote, United States |
| Salary | $19 – $25 Per Hour |
| Work Type | Remote |
| Job Type | Full-Time |
| Job Level | Entry-Level to Associate Level |
| Industry | Healthcare / Financial Services |
Job Description
This position is in a Call Center setting answering in bound phone calls and making outbound phone calls in a fast paced and dynamic environment. The position is responsible to hold engaging conversations with patients, anticipate questions, actively share information in patient friendly language, build a positive rapport and can handle problematic interactions. The specialist takes a global approach in resolving problems and actively looks for improvement opportunities for our patients.
Job Duties:
- Provides one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns related to processes and functions.
- Performs all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs.
- Validation of self-pay account status and insurance billing when necessary, and management of undeliverable patient statements while ensuring compliance with departmental policies, state and federal regulations as well as maintaining a positive patient experience.
- Works in conjunction with other areas within Revenue Management and Geisinger to ensure coordinated activities with respect to all revenue management needs and patient satisfaction.
- Works closely with various levels of staff, customers and management to assist in determining technical solutions to meet business needs.
- Educates patients on billing, insurance and regulatory issues of all complexity levels.
- Works in various billing systems to support the migration of new mergers and acquisitions.
- Maintain compliance with Federal and State Regulations as well as internal policies.
- Identifies areas were improvements can be made and takes the initiative to manage up recommendations diplomatically.
- Completes necessary assigned reports or projects and is held accountable for the tasks.
Position Details:
- Education:High School Diploma or Equivalent (GED)- (Required)
- Experience:Minimum of 1 year-Related work experience (Required), Minimum of 1 year-Customer Service (Preferred)
- Skills:Communication, Customer Retentions, Customer Service, Customer Support Policies, Standards And Procedures
Selection Process
- Application Submission
- Resume Screening
- Recruiter Review
- Virtual Interview
- Background Verification
- Final Hiring Decision
- Offer Letter & Onboarding
How to Apply
- Visit the official job application page.
- Review the job description and eligibility requirements.
- Prepare your updated resume.
- Complete the online application form.
- Submit your application and required documents.
- Monitor your email for interview updates and hiring communications.
- Complete the interview process and onboarding steps if selected.
