Gainsight Off Campus Drive 2026 presents an excellent opportunity for fresh graduates looking to start their career as a Technical Support Analyst in Hyderabad. Through this recruitment drive, Gainsight is seeking talented candidates with strong problem-solving skills, technical knowledge, and the ability to provide effective customer support. Selected candidates will work closely with customers and internal teams to troubleshoot issues, ensure smooth product usage, and deliver high-quality technical assistance in a fast-paced SaaS environment.
About Gainsight
Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Our innovative suite of solutions—including customer success, customer education, product experience, community management, and conversational AI insights—are trusted by companies of all sizes and industries, including nearly 200 publicly traded organizations.
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Gainsight Off Campus Drive 2026 Details
| Company Name | Gainsight |
| Job Role | Technical Support Analyst |
| Job Type | Full Time |
| Job Location | Hyderabad |
| Education | BE/ B.Tech |
| Career Level | 0 – 2 Years |
| Salary | Not Mentioned |
| Company Website | www.gainsight.com |
Job Description For Gainsight Off Campus Drive 2026
We’re looking for a full-time Technical Support Analyst – L1 to join our Support team reporting to the Hiring Manager’s Title. This role is a hybrid role based out of our Hyderabad, India location.
In this role, you’ll play a key role in driving customer success and retention at Gainsight by managing a portfolio of clients, resolving technical issues efficiently, and ensuring customers achieve maximum value from the Gainsight platform. This is a great opportunity for someone who thrives in a fast-paced, customer-centric support environment and enjoys working cross-functionally with teams like Engineering, Product, and Customer Success to deliver seamless outcomes. The ideal candidate brings strong skills in troubleshooting complex web-based applications, writing and analyzing SQL queries, and clearly communicating technical concepts to both technical and non-technical stakeholders.
What You’ll Do
- Queue Prioritization: prioritize tickets to effectively manage the ticket queue
- Technical Aptitude: learn existing and new technologies related to the Gainsight product on an ongoing basis
- Effective Communication: strong written/verbal communication skills and able to clearly explain technical terms in a way easily understood by customers
- Cross-functional collaboration: effectively collaborate with other teams to drive outcomes for clients
- Proactive Support: take ownership of proactive support activities for assigned enterprise accounts
Escalation Management: effectively manage escalations that result from support issues for assigned accounts - Building Trusting Relationships: create long-lasting, collaborative, trusting client relationships with key strategic clients in order to provide them the best support experience possible
- Time Management: effectively manage time across ticket obligations, Enterprise Support-driven tasks and team obligations
What We’re Looking For:
- 1-2 year(s) of relevant experience in technical support
- Bachelor’s Degree in Computer Science or related technical discipline (preferred)
- Strong SQL knowledge and understanding the SQL queries
- Experience with Salesforce Apps and Web applications
- Ability to understand database architecture
- Fixed Night Shift (based on business needs) or Rotational Shift – Morning, Afternoon, Night (based on business needs)
- Passion to be a part of a hard-working and winning team
- Technical Aptitude: excellent ability to learn new technologies
- Communication Skills: strong ability to articulate software-related or technical concepts
- Personable: customer service-oriented demeanor
- Proactive and Solution-oriented: you like to solve problems
- Experience handling 20+ tickets per week through a support platform
- HTML, CSS, JavaScript, DOM, SQL – Relational Database
- Ability to debug the chrome developer tools
- Experience with debugging any web- based technology would be an added advantage
Gainsight Off Campus Drive 2026 Selection Process
Online Application: Candidates apply through the official careers page or campus placement portal by submitting their resume and basic details.
Online Assessment: Shortlisted applicants complete an online test that may include aptitude questions, technical concepts, and basic problem-solving tasks.
Technical Interview: Candidates are evaluated on programming knowledge, troubleshooting ability, data structures basics, and role-specific technical skills.
Managerial / Hiring Manager Round: Discussion with the hiring manager focusing on practical scenarios, communication skills, and understanding of the job role.
HR Interview: Final round covering cultural fit, career goals, salary expectations, and company policies before the offer is released.
FAQs
Who is eligible for the Gainsight Off Campus Drive 2026?
Typically, candidates from B.E./B.Tech, B.Sc, BCA, MCA, or related technical degrees from the 2024–2026 batches are eligible. Specific eligibility criteria may vary depending on the role.
Is prior work experience required to apply for Gainsight off-campus roles?
No. Most off-campus roles are designed for fresh graduates or candidates with up to 1–2 years of experience.
What type of questions are asked in the Gainsight online assessment?
The assessment generally includes aptitude questions, logical reasoning, coding basics, and technical questions related to the role such as troubleshooting or programming concepts.
How many interview rounds are there in the Gainsight hiring process?
Most candidates go through 2–3 interview rounds, which usually include a technical interview followed by a managerial or HR discussion.
How long does the Gainsight recruitment process take?
The entire process typically takes 1–3 weeks, depending on the number of candidates and scheduling of interview rounds.
Gainsight Off Campus Drive 2026 Application Link
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We wish you the best of luck in your Gainsight Off Campus Drive 2026. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
