About Fynd Careers 2025

Fynd is India’s largest omnichannel ecosystem and multi-platform tech company. Headquartered in Mumbai and founded by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012. We have modernized retail strategies for more than 1000 brands & created a rich suite of tech products. Rooted in technology & innovation, we have products in applied machine learning, big data, gaming+crypto, image editing, and learning space.

Fynd Careers 2025 Details

Company Name	Fynd
Job Role	Product Support Engineer
Job Type	Full Time
Job Location	Mumbai
Education	BE/ B.Tech
Career Level	0 – 1 Years
Salary	Not Mentioned
Company Website	www.fynd.com

Job Description For Fynd Careers 2025

Be a subject matter expert of product

Documenting troubleshooting and problem resolution steps.

Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity.

Taking ownership of technical issues and working closely with developers to resolve more complicated problems.

Work closely with product and developers to enhance the quality of existing products.

Advocate internally for customer needs – be the technical voice of the customer

Resolving escalated customer complaints without the need for team lead intervention.

Address urgent issues quickly, work within and measure against customer SLAs.

Train and coach customers to a successful onboarding process and ongoing usage.

Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable.

Develop smaller complexity features/enhancements in existing products.

Perform in-depth research and identify sources of production issues surrounding the application.

Work closely with business in managing day to day issues, and resolve user queries.

Perform daily health checks of the application, job schedules and infrastructure supporting the application.

Develop and facilitate monitoring systems to identify issues before they happen.

Work backward with the Product team to improve the product as per the feedback/issues of the product

Some more requirements

6-8 months of experience as Product Support Engineer

Experience in providing support for ETL or data warehousing is preferred.

Good Understanding on Unix and Databases concepts

Experience working with SQL and No-SQL databases and writing simple queries to get data for debugging issues.

Being able to creatively come up with solutions for various problems and implement them.

Experience working with REST APIs and debugging requests and responses using tools like Postman

Quick troubleshooting and diagnosing skills.

Knowledge of customer success processes.

Experience in document creation.

High availability for fast response to customers.

Language knowledge required in one of NodeJs, Python, Java.

Background in AWS, Docker, Kubernetes, Networking – an advantage.

Experience in SAAS B2B software companies – an advantage.

Ability to join the dots around multiple events occurring concurrently and spot patterns.

Fynd Careers 2025 Application Process

We wish you the best of luck in your Fynd Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.