Freshworks Off Campus Drive 2025 | Business Analyst

About Freshworks Off Campus Drive 2025

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks Off Campus Drive 2025 Details

Job Description For Freshworks Off Campus Drive 2025

• Work on internal sales team tickets on a daily basis within the given SLA to resolve issues and disputes.
• Be part of the backend operation team to ensure a smooth process.
• Create weekly monthly reports on the insights and findings with a recommendation.
• Be an expert at internal sales policy and processes along with the products.
• Audit data monthly for cleanliness and process improvements.
• Build trust with stakeholders.
• Frequent professional interaction and communication with the sales team and tech team.
• Provides first-level technical support to the Internal Stakeholders/Sales Reps.
• Provide feedbacks to the technical team to identify technical defects/issues.
• Identifies and provides input on unique or recurring Sales Rep problems to the product/respective teams.
• Guide the team members as and when required.

Qualifications

• Education and experience: Bachelor’s Degree in an analytical field (Engineering or Math or Economics), preferably with work experience of 1-3 years.
• Experience in being part of data management or market research roles is a plus.
• Excellent problem-solving and analytical skills
• Proficiency in Microsoft Office software products, including PowerPoint, Excel, Word
• Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
• Proven experience managing multiple projects in a fast-paced environment
• Working with minimal supervision
• Flexibility and availability to work on ad-hoc business requirements
• Attention to details
• Previous CRM experience will be an added advantage

Freshworks Off Campus Drive 2025 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Freshworks Off Campus Drive 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.