Firstsource Careers 2025 | Customer Representative

About Firstsource Careers 2025

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other industries. The Company’s ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage. With an established presence in the US including over a dozen offices, and multiple sites in the UK, India, the Philippines and Mexico, we act as a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies.

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Firstsource Careers 2025 Details

Job Description For Firstsource Careers 2025

A customer representative is the role in which we have to respond to customer queries over the chats, phone calls and emails and provide support and resolution to existing/new queries on services provided by the client.
The agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer inquiries coming from across the world, not just India.

CORE RESPONSIBILITIES

• Manage large amounts of customer chats, incoming/outgoing phone calls and email exchanges from the customers across the globe
• Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• The Agent will have to present and sell company services to current and potential customers
• Resolve customer issues on timely manner
• Update and process information accurately into the system(s)
• Escalate customer service issues, if required
• Update and process information accurately into the case management system(s) and spreadsheets
• Provide support to other teams tasked with resolving complex issues
• Clear Communication – during all conversations with customers over the phone or email, use English that delivers information and solutions in an easy manner as customers will be calling from the across the world
• Follow communication procedures, guidelines, and policies
• Professional Focus – demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration
• Teamwork – consistently work together, trust in each other, engage in constructive conversations for the good of the group
• Perform non-phone tasks whenever required – mailing, printing, copying, filing, report preparation, job aids

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Qualifications:

• Excellent in written and verbal English communication
• Strong phone contact handling skills, email writing skills and active listening
• Good problem-solving skills
• Professional & courteous in speaking and writing
• Ability to analyse data and diagnose the issue
• Ability to multi-task, work through multiple system for diagnosis, prioritize and manage time effectively
• Ability to liaise with customers at all levels
• Ability to handle and resolve complex customer calls
• MS Office Skills: Word, Excel, Outlook, Teams, PowerPoint, SharePoint

Firstsource Careers 2025 Application Process

DOUBLE CLICK TO APPLY DIRECT LINK !

We wish you the best of luck in your Firstsource Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.