Expedia Group Hiring Technical Operations Associate At Gurugram

Karthik Ps By Karthik Ps 4 Min Read
Expedia Group Off Campus Drive
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About Expedia Group Off Campus Drive

At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides. We create transformative tech that enables unforgettable experiences for all travelers, everywhere. Our trusted family of brands are known and loved by millions, and we power more trips than ​anyone else.​

Expedia Group Off Campus Drive 2024 Details

Company NameExpedia Group
Job RoleTechnical Operations Associate
Job TypeFull Time
Job LocationGurugram
EducationAny Degree
Career Level0 – 1 Years
SalaryNot Mentioned
Company Websitewww.expediagroup.com

Job Description For Expedia Group Recruitment 2024

The Technical Operations Associate is responsible for providing exceptional customer service while completing access requests to various Expedia applications and tools. Duties include managing all aspects of requests – creating, modifying, and removing access, as well as, following access management requirements to ensure proper approvals are received and logged.

The Technical Operations Associate will be responding in writing via e-mail to customers directly at all levels of the organization. The representative must manage closing out of tickets with high quality and within Service Level, while minimizing risk in Expedia’s infrastructure. The representative will be responsible as a Subject Matter Expert for specified applications and act as the liaison with that application team. The representative will adhere to all audit, compliance and security standards in their day-to-day job.

Responsibilities:

  • Create, edit, and remove access to several Expedia tools and applications
  • Provide excellent customer service to the end users or managers that will be requesting access
  • Respond to escalated requests within the established SLA
  • Ensure that requests are complete and that all required approvals have been received and logged
  • Help to identify the needs of the customer and troubleshoot issues if incomplete requests are received
  • Adhere to security and audit requirements during daily tasks
  • Document account provisioning activities, which include ticketing tools and logging provisioning events
  • Become a Subject Matter Expert (SME) for a given subset of tools, including ownership of the maintenance of the workflows and documentation of that subset of tools
  • Present process improvement ideas to team leads and Subject Matter Expert as part of continuous improvement
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Experience and Qualification:

  • Business fluency in English – both written and verbal
  • Detail Oriented, organized, and an ability to multi-task
  • Excellent customer service skills (customer focused)
  • Ability to work in a team environment (team player)
  • Excellent verbal and written communication skills
  • Experience working within a ticketing tool (i.e. Service Now, Remedy, etc.)

Expedia Group Off Campus Drive 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Expedia Group Off Campus Drive. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a HR Consultant based in chennai, and I have a deep passion for recruitment industry since 2015. Whether it's job updates, mock interview, I'm constantly exploring and sharing my insights.

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