Entrust Careers 2025 | Customer Support Engineer

About Entrust Careers 2025

Entrust fights fraud and cyber threats with comprehensive identity-centric security that protects people, devices, and data. Our solutions help enterprises and governments safeguard critical systems from every angle, enabling secure onboarding and issuance, providing everyday identity protection, and empowering them with 360-degree visibility and orchestration across keys, secrets, and certificates so they can transact and grow with confidence. Building on our decades as a pioneer and innovator in establishing trust, Entrust has a global partner network and supports customers in over 150 countries.

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Entrust Careers 2025 Details

Job Description For Entrust Careers 2025

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• Product understanding – Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions.
• Demonstrate a Customer Experience mindset – Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience.
• Problem solving – Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services.
• Product improvement – You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes.
• Tooling – You’re constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier.

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Basic Qualifications  

• A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role
• Empathy, and desire to help others.
• Pragmatic problem-solving and critical thinking skills.
• Diligence, patience and friendliness under time pressure.
• Time management and the ability to multitask.
• Willingness and ability to work on some public holidays as required to provide customer support.
• Strong analytical skills, familiar with system log analysis.
• Experience writing documentation for Knowledge Base and Help Centers.
• Can work independently and make decisions even when limited details are available.
• Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries.
• Sense of urgency, ability to prioritize tasks based on business priorities.
• Experience of managing customer expectations and delivering results against tight deadlines.
• Fluent spoken and written English.
• Practical experience with at least one programming language: ideally Ruby, Python or JavaScript.
• Good knowledge of SQL databases.
• Knowledge of APIs, SDKs, and web applications and how they work.
• Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country

Preferred Qualifications: 

• BSc/MSc in Computer Science, Engineering or other science subject.
• Familiarity with an Agile environment.

Entrust Careers 2025 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Entrust Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.