Definitive Healthcare Careers 2024 | Customer Success Specialist

About Definitive Healthcare Careers 2024

When you navigate the healthcare market, you run into big questions, fast. Where are the people who need your product? Where can you find the experts to inform your product development? And more importantly, how do you turn billions of data points into meaningful answers? At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence.

We help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry. Our SaaS platform creates the path to commercial success in the healthcare market, so you can identify where to go next. We offer solutions for customers who work in Biopharma, Medical Devices, Software & IT, Professional Services, Healthcare Providers or any industry looking to sell products into the healthcare market.

Definitive Healthcare Careers 2024 Details

Job Description For Definitive Healthcare Careers 2024

As a customer success specialist, you will be an important part of Definitive Healthcare’s Value Delivery team. You’ll work with the Customer Success Manager and Analytics Engagement Manager teams to make sure we are providing ongoing value and support to our customers and help ensure their success with our products. You may also be assigned as the relationship owner to some accounts. This role will support customer onboarding, training, customer engagement and other support requirements and you’ll be expected to be a proactive customer advocate.

Key Responsibilities

• Provide customer onboarding support and proactive continual education.
• Produce Quarterly Business Reports (QBRs) for customers and provide other regular and custom reporting.
• Create and maintain a Customer Success Plan that focuses on value delivery.
• Monitor and support customer usage, adoption and support continued use of solution portfolio.
• Provide administrative support to the Value Delivery Team including project management/administration and data entry.
• Be a proactive partner in identifying opportunities for upsell/cross-sell.

What you’ll need

• 1-4 years of experience preferably in a customer facing role.
• Exceptional attention to detail and a desire to look for and solve problems.
• Excellent analytical skills and ability to work with data sets.
• Proven success in managing multiple competing priorities.
• Exceptional communication skills, and the ability to speak up, share ideas, and solicit feedback.
• Microsoft Excel, PowerPoint.

Definitive Healthcare Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Definitive Healthcare Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.