CSG Off Campus Drive 2025 | Technical Support Analyst Python

About CSG Off Campus Drive 2025

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty.

CSG Off Campus Drive 2025 Details

Job Description For CSG Off Campus Drive 2025

• Application Support: Provide technical support and troubleshooting assistance for enterprise applications.
• Incident Management: Handle support tickets using a ticketing tool, ensuring timely resolution and adherence to SLAs.
• Scripting & Automation: Utilize Python/Shell scripting to automate repetitive tasks and enhance system efficiency.
• Linux Administration: Work with Linux CLI to diagnose and resolve system-level issues.
• Monitoring & Alerts: Monitor application and infrastructure performance, escalating issues when necessary.
• Cloud Understanding: Assist in troubleshooting application issues within cloud-based environments (AWS, Azure, or GCP).
• Collaboration: Work with development and operations teams to resolve incidents and implement improvements.
• Documentation: Maintain accurate records of troubleshooting steps, resolutions, and standard operating procedures (SOPs).

Key Skills and Qualifications:

• 1–3 years of experience in technical/application support or a related field.
• Proficiency in Python/Shell scripting for automation and troubleshooting.
• Hands-on experience with Linux CLI for system diagnostics and issue resolution.
• Prior experience working with ticketing tools (e.g., Jira, ServiceNow, Zendesk) is mandatory.
• Basic understanding of cloud infrastructure (AWS, Azure, GCP) and its impact on applications.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to multitask, prioritize incidents, and work efficiently in a fast-paced environment.
• Excellent communication skills, with the ability to document and explain technical issues clearly.

Preferred Skills (Nice-to-Have):

• Familiarity with CI/CD pipelines and DevOps practices.
• Experience with monitoring tools like Grafana, Prometheus, or Datadog.
• Exposure to SQL databases for querying and troubleshooting.

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CSG Off Campus Drive 2025 Application Process

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We wish you the best of luck in your CSG Off Campus Drive 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.