CSG Off Campus Drive 2024 | Analyst

About CSG Off Campus Drive 2024

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty.

CSG Off Campus Drive 2024 Details

Job Description For CSG Off Campus Drive 2024

The Technical Support Analyst will work as part of a team of professionals who are responsible for support of a suite of applications supporting CSG/FSM business requirements. This role will be responsible for understanding the issues which have been reported and communicate well with all parties to resolve customer issues. Below are the job requirements and main areas of accountability:

• Login time – At around 7:30am IST.
• Ticket intake and triage; Troubleshoot, diagnose, triage application defects
• Tight Incident Management procedures; Frequent updates, progress, transparency
• Incident ownership from inception to resolution
• Work with stakeholders to gather data and move issues to resolution
• Respond to requests such as clarifying functionality and configuration and completing service requests
• Follow up on support issues, which include liaising with both the customer as well as Level 3 and Level 4 teams.
• Monitoring and maintaining the health and performance of software systems to ensure reliability & performance.
• Willing to work on overlap model for knowledge acquisition.
• Documenting operational procedures and best practices.
• Ensure compliance with SLAs and OLAs.
• Support on-call and working on weekends/public holidays is required.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s degree in business, related field, or equivalent experience
• 1-3 years of work experience in software industry or related fields
• Understands the principles of SDLC and PMLC
• Able to communicate effectively to convey and clarify information
• Solid written and verbal communication skills in English
• Basic understanding of client requirements and product implementation
• Experience in Ticket and queue management
• Experience in Telecommunication industry is preferred
• Good understanding of complex software system architecture and operation
• ITIL Foundation v3 accreditation will be an advantage
• Knowledge in a development language will be an advantage
• AWS and knowledge of cloud technologies will be an advantage
• Tech Skills : Shell Scripting and Basic SQL .
• Knowledge with any other programming language will be an advantage

CSG Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your CSG Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.