CGI Off Campus Drive 2024 | Service Desk

About CGI Off Campus Drive 2024

Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.

CGI Off Campus Drive 2024 Details

Job Description For CGI Off Campus Drive 2024

• Efficiently and accurately triage, troubleshoot and escalate if required technical incidents of IT applications, platforms, systems and devices, to minimize business impact.
• Handle service requests, install/uninstall approved software and configurations.
• Initiate service orders to technicians on site.
• Actively work to develop production environment and service delivery
• Understand and implement changes in customers’ production environments according to agreed change processes.
• Use remote control tools and knowledge management tools to achieve first contact resolution.

Must-Have Skills:

• Record and inform users of progress in the service management system.
• Create and update knowledge base articles.
• Contribute proactively on shift-left opportunities.
• Adhere to the agreed standards and service levels.
• Actively participate in operational meetings, process and quality improvements, internal and customer collaboration activities to innovate and deliver exceptional user experiences.

Good-to-Have Skills:

Prerequisites:

• Hand-on experience in troubleshooting desktop operating systems, Microsoft 365, Active Directory services, computer networks, virtual interfaces and business applications.

Desired:

• Experience working with multinational and multilingual teams across several time zones.
• SDI or HDI certification.
• Technical experience in omnichannel cloud contact center as a service.
• Certification from Microsoft, Google, AWS or CompTIA.

Experience:

• 1-3 Years

CGI Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your CGI Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.