BMC Software Careers 2024 | Customer Support Analyst 

About BMC Software Careers 2024

BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

BMC Software Careers 2024 Details

Job Description For BMC Software Careers 2024

As a Technical Support Analyst, you will help drive our long-term go to market offering by helping our customers leverage their world-class technology and partnership with BMC so that they realize the full value of their investments. 

Here is how, through this exciting role, you will contribute to BMC’s and your own success:  

• Provides courteous, efficient, and professional technical support by phone and email to customers across a broad range of industries.
• Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant BMC technologies.
• Exercises systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies.
• Troubleshoots intermediate to advanced problems and recommends appropriate actions.
• Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
• Provides support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues and manages customer expectations and competing priorities.
• Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
• Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles.
• Escalates issues and works directly with Research and Development to resolve complex support problems.
• May work on customer support related projects as assigned.
• Periodic weekend work will likely be required.

To ensure you’re set up for success, you will bring the following skillset & experience:   

• You have the ability to embrace, live, and breathe our BMC values every day! 
• 1-4 Years of experience handling BMC Remedy AR,SRM,Digital Workplace, Digital Workplace Catalog and Innovation Studio from customer, consultancy and support standpoint.
• In depth troubleshooting and analytical knowledge in these BMC product areas.
• Bachelor degree from any stream – Full Time

BMC Software Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your BMC Software Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.