ARM Careers 2024 | Service Desk Analyst

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About ARM Careers 2024

Arm’s foundational technology is defining the future of computing. A future built by the greatest technology ecosystem in the world. A future built on Arm. Arm is everywhere technology matters. Technology matters everywhere. Together, we’ll power every technology revolution moving forward, including cloud computing, automotive and autonomous systems, IoT, the metaverse, and beyond. Changing the world. Again. On Arm.

ARM Careers 2024 Details

Company NameARM
Job RoleService Desk Analyst
Job TypeFull Time
Job LocationBangalore
EducationBE/ B.Tech
Career Level1 – 2 Years
SalaryNot Mentioned
Company Websitewww.arm.com

Job Description For ARM Careers 2024

Act as the first point of contact for all end user tickets globally via multiple channels: chat, phone and Service Now portal. This is a hands on role that will require technical expertise working closely with EIT teams to solve and resolve end issues focusing on first line fix. Have high levels of customer service and quality, focusing on exceptional end user experience taking full ownership of issues.

  • Act as the first point of contact for all tickets through Service now portal, chat and phone
  • Take full ownership of issues reported, being able to build relationships across EIT teams and raise more complex issues for resolution while keeping end to end ownership towards the end user
  • Providing technical support to Arm end users, including remote access, to resolve issues at first line, in order to mitigate end user impact and deliver the best end user experience
  • Provide meaningful updates for unresolved issues keeping end users updated during ticket lifecycle – end to end ticket ownership
  • To make effective use of the EIT Knowledge base and contribute to it with new information, known errors, workarounds, fixes and recommend KT changes when applicable via the Knowledge Management function
  • To log all issues in the Service Management Tool and manage them to completion within EIT service levels and quality criteria matrix
  • Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues
  • Demonstrating our ticket management values:
  • Customer Obsession – giving our customers the best possible experience and demonstrating high levels of empathy
  • Communication – Always keeping our customers up to date and setting realistic expectations
  • Ownership – Taking ownership for your work and being proactive to offer the best level of service
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Required Skills and Experience :

  • 1- 2 years experience in an IT technical service desk environment
  • Excellent English written and verbal communication skills
  • Strong problem resolution skills and a can do attitude
  • Ability to effectively prioritize and complete tasks in a reactive high-pressure environment
  • Good interpersonal skills and self-motivated
  • Experience of working effectively within collaborative teams, with a global spread, ideally in a technology-based business environment. You can work unsupervised as well as part of a team
  • You are dedicated and self-motivated, with a can-do attitude, and can juggle conflicting and changing priorities whilst meeting deadlines
  • High level of customer service and end user experience, focused on quality and performance
  • Demonstrates a sense of urgency, takes initiative, sense of ownership of work, good teammate, constant desire to improve, positive attitude, and willing to learn and experience a new environment.

A minimum of 1-2 years of professional experience focused in either a Help Desk/Service Desk or

Technical knowledge and experience of:

  • Network : DHCP, DNS, TCP/IP. Basic understanding WAN, LAN principles determining the correct impact for issues reported
  • Basic understanding of virtualization and storage infrastructure, High Performance computing and Cloud services

“Nice To Have” Skills and Experience :

  • Experience with ServiceNow
  • In depth knowledge of ITSM processes
  • ITIL V3 or V4 foundation qualification

ARM Careers 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your ARM Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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