Aptean Careers 2024 | Customer Support Analyst

About Aptean Careers 2024

Aptean is one of the world’s leading providers of purpose-built, industry-specific software that helps manufacturers and distributors effectively run and grow their businesses. With both cloud and on-premise deployment options, Aptean’s products, services and unmatched expertise help businesses of all sizes to be Ready for What’s Next, Now®. Aptean is headquartered in Alpharetta, Georgia and has offices in North America, Europe and Asia-Pacific.

Aptean Careers 2024 Details

Job Description For Aptean Careers 2024

• Troubleshoot the customer issue related to Various Module in an ERP application.
• Troubleshoot and identify causes of customer problems using a variety of internal tools.
• Take ownership of and follow through with all priority customer incidents.
• Offer complete and timely explanations to customers throughout the incident resolution process and ensure that customers’ staff fully understand issue, its resolutions and means for prevention.
• Clearly and concisely, document all customer interaction and all steps taken to resolve incidents.
• Work with R&D to expedite incident resolution and ensure seamless delivery of support service to customers.
• Participate in system and release testing and QA as needed.
• Determine when issues need to be escalated.
• Attend training sessions offered and use self-study tools; assist with peer training as needed.
• Contribute to a customer-focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.
• Create KB articles and documents to be published and shared both internally and with the customer base.
• Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.
• Recommend improvements in Customer Solutions policies and procedures.
• Understand the customer, their situation, and be able to tailor communications accordingly. Be flexible enough to empathize with the customer.
• Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.

Knowledge, Skills and Abilities·      

• Communication, ERP Preferable, SQL Basics

Aptean Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Aptean Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.