About Anthology Off Campus Drive 2025
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM).
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Anthology Off Campus Drive 2025 Details
| Company Name | Anthology |
| Job Role | System Engineer |
| Job Type | Full Time |
| Job Location | Bengaluru |
| Education | BE/ B.Tech |
| Career Level | 0 – 2 Years |
| Salary | Not Mentioned |
| Company Website | www.anthology.com |
Job Description For Anthology Off Campus Drive 2025
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First-Level Support
- Providing initial support for application and infrastructure issues, ensuring timely resolution or escalation to the appropriate team
- Troubleshooting and resolving common technical problems related to operating systems, networks, and applications
- Communicating with clients via email, chat, and phone to provide updates and resolve issues
Root Cause Analysis & Knowledge Base
- Documenting Root Cause Analyses (RCA) for recurring incidents and creating knowledge base articles to share solutions with internal teams and clients
- Continuously improving knowledge base content and contributing to the creation of documentation to address common issues
Customer Communication
- Effectively communicating with customers, ensuring clear updates and timely resolutions for reported issues
- Act as a liaison between technical teams and customers to ensure a smooth support experience
On-Call & Shift Work
- Participating in on-call support on a weekend rotational basis, ensuring systems remain operational during off-hours
- Willingness to work in a rotational shift, providing flexibility for 24/7 support coverage.
Problem-Solving & Troubleshooting
- Demonstrating strong analytical and problem-solving skills, identifying the root causes of issues and providing effective solutions
- Proactively monitor systems and escalate issues when necessary to minimize downtime
Collaboration & Teamwork
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- Collaborating with cross-functional teams (e.g., infrastructure, application development, and support) to resolve issues
- Maintaining effective communication with internal and external teams, ensuring smooth handoffs and resolution of issues
The Candidate:
Required skills/qualifications:
- 0-2 years of experience in IT support, system administration, or a related field
- Familiarity with ticketing systems such as ADO & Salesforce
- Proficiency in Windows or Linux operating systems
- Basic understanding of network protocols (TCP/IP, DNS, DHCP)
- Experience in web server management and associated troubleshooting
- Basic knowledge of SQL (writing basic queries)
- PowerShell scripting skills for automation and troubleshooting
- Familiarity with Microsoft Azure or Amazon Web Services (AWS) cloud platforms
- Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams
- Strong problem-solving and analytical skills to troubleshoot and resolve issues quickly
- Ability to handle multiple tasks in a fast-paced, dynamic environment
- Strong attention to detail and commitment to high-quality service delivery
- Fluency in written and spoken English
Preferred skills/qualifications:
- Understanding of virtualization technologies (e.g., VMware, Docker)
- Knowledge of CI/CD pipelines and automation tools
- Familiarity with ITIL processes or frameworks
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Anthology Off Campus Drive 2025 Application Process
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We wish you the best of luck in your Anthology Off Campus Drive 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
