Amazon Careers 2024 | IT Support

About Amazon Careers 2024

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Amazon Careers 2024 Details

Job Description For Amazon Careers 2024

IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24×7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.

• Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
• Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
• Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
• Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
• This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
• Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
• This role will be working from Bangalore (BLR18) Corporate office.

Basic Qualifications

• Bachelor’s degree/Diploma
• 0 months to 18 months of work experience.
• Good communication skills

Preferred Qualifications

• Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
• Basic Understanding and troubleshooting skills on Network

Amazon Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Amazon Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.