Alter Domus Careers 2025 | Application Support Engineer Associate

About Alter Domus Careers 2025

Enabling your growth in alternative investments through end-to-end expertise and technology. Driven by a deep understanding of what it takes to succeed in the alternatives market, Alter Domus have developed an unmatched offering to meet and anticipate the ever-changing needs of investment managers and asset owners worldwide. Everything we do is sharply focused on mitigating risks, reducing costs, creating efficiencies, and ultimately driving growth.

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Alter Domus Careers 2025 Details

Job Description For Alter Domus Careers 2025

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• Fresh Graduates with 0-1yrs of exp are encouraged to apply.
• Basic knowledge of Application support and relevant tools is a plus.
• Fluency in English is required.
• Strong problem-solving and analytical skills are desirable.
• Good communication and interpersonal skills to collaborate with team members and stakeholders.
• Ability to manage multiple tasks and prioritize effectively is appreciated.
• Self-motivated team player with a willingness to learn.
• Capable of working independently when needed.
• Familiarity with our industry is a bonus.
• Availability to work in APC/EMEA Shift.
• Basic SQL knowledge.

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Role & Responsibilities:

• Respond to customer requests through phone, Service Desk queues, and emails, ensuring timely and effective communication.
• Review incoming tickets in ServiceNow, providing detailed resolutions to users.
• Act as the main point of contact for application support, resolving basic Level 1 issues and select Level 2 challenges, including remote troubleshooting of application-related concerns.
• Research and resolve technical issues, offering IT break/fix solutions or escalating issues to the appropriate team as needed.
• Create and manage user accounts for Fund Services applications, ensuring appropriate access levels based on user roles and responsibilities.
• Define and oversee user roles and permissions to ensure compliance with internal policies.
• Analyse logs to identify and troubleshoot issues effectively.
• Collaborate with business departments to gather and analyse business requirements for enhancements.
• Develop and update support processes to enhance efficiency and effectiveness across applications, optimizing existing workflows.
• In the event of an escalation, please adhere to the established escalation matrix to ensure timely and effective resolution of issues.
• Acquire knowledge from the team and become a key contributor in fostering a collaborative and supportive work environment while maintaining a customer-oriented attitude that prioritizes putting customers first.

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Alter Domus Careers 2025 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Alter Domus Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work