Almabase Careers 2024 | Customer Success Associate

About Almabase Careers 2024

Almabase is an all-in-one alumni relations software built to amplify your team’s impact by simplifying a lot of your day-to-day work and helping you do more. With Almabase, you would not need to spend time keeping track of alumni on LinkedIn, updating alumni database by hand, managing event registrations on excel, or pulling lists for mailers. Large, well funded alumni teams manage all of this and more with a bouquet of softwares and resources deployed to make them work with each other.

Almabase Careers 2024 Details

Job Description For Almabase Careers 2024

• Taking complete ownership of the customer’s issue. You’re accountable for researching, reproducing, troubleshooting, and resolving concerns/issues raised by our customers via in-app chat or email.
• Have a deep understanding of the product to provide optimal resolutions to the customer.
• You must understand the customers’ needs and provide resolutions using specific product features.
• When responding to the customer, you’re expected to be proactive (anticipating what can be asked and providing suggestions) and reactive(answering what the customer has asked for).
• You’re expected to analyze the technical issues reported by the customer and collaborate with the engineers to provide a resolution.
• Gathering information from the customer about features requested and communicating the information with the Product team.

Enhancing Customer Experience

• Follow the set SOP to handle support requests diligently.
• Resolving complex issues/queries for customers and implementing resolutions within set KPIs and SLAs (extremely critical)
• Collaborating with the product team to suggest finer workflows or changes within the product that enhance customer experience with using the product
• Consult optimum next steps that help the customer reap the maximum benefits from the product.
• Going above and beyond than providing just resolutions – creating short videos, suggesting best practices, workarounds, next steps, etc.,
• Check in and follow up with the customer regularly until the issue is resolved.
• Assisting the Customer Success Manager with customer requirements, queries, or issues to improve the customer experience.

Other Responsibilities

• Updating help articles based on any changes or improvements made to the product.
• Writing new help articles for the new features added to the product.
• Participating in the onboarding process for new team members by helping them understand our product and how the Customer Support team provides value to the customer.

Requirements

• You have 1 to 2 years of experience with second to none Customer service experience.
• You are self-driven, self-motivated, and well-prepared to thrive and scale your career in a fast-growing startup.
• You pay attention to the details and stay focused; nothing falls through the cracks on your watch.
• You are excellent in your writing skills when responding to the customers. Very precise and well-articulated.
• Problem-solving is second nature to you. You love taking on difficult challenges and finding creative solutions.
• You volunteer for new challenges and take ownership of them to make a difference.
• You are fast in learning and understanding SaaS(technical) products like Almabase.
• You are comfortable learning and using tools like Google Suite, Asana, Slack, Loom, Notion, etc.

Almabase Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Almabase Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.