HealthEdge Careers 2024 | Software Engineer

About HealthEdge Careers 2024

HealthEdge is on a mission to drive a digital transformation in healthcare. We’re connecting health plans, providers, and patients with end-to-end digital technology solutions to support new business models, reduce administrative costs and improve health outcomes.

Our growing portfolio of products (HealthRules® Payer, Source, GuidingCare, and Wellframe) provides talented and passionate professionals with opportunities to lead change and make a lasting, global impact in healthcare. Driving our mission are 2,000+ professionals worldwide. Together, we are committed to innovating a world where healthcare can focus on people.

HealthEdge Careers 2024 Details

Job Description For HealthEdge Careers 2024

• We are looking for a Software Engineer in Incident Management role who will be the responsible for handling incidents/communicating to different teams across the organization to resolve the customer issues quickly. Communicating the resolution stages to the customer and specific set of people in organization. 
• You will be responsible to classify received incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible by working with the technical teams to minimize the impact on business operations. 
• Responsible for coordinating all the activities required to perform, monitor, and report on the process. 
• Owns assigned Incidents and Service Requests throughout the lifecycle. 

What you will do: 

• Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible. 
• Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements 
• Document troubleshooting steps and service restoration details. 
• Inform and submit knowledge articles for review. 
• Verify resolution with end-users and resolve assigned Incidents. 
• Escalate Major Incidents to the Incident Lead and/or Problem Manager. 
• Escalate unresolved Incidents to Tier 3/Incident Lead. 
• Log all Incident/Service Request details. 
• Escalate unresolved incidents to external support, e.g., Software and Hardware Vendors and liaison between IT and external support provider by coordinating with teams in the organization. 
• Might involve some early morning shift or evening shifts (India time) to overlap work with US teams. Mostly will not involve very late-night shifts. 

What you bring: 

• 1-4+ years of experience in handling escalated incidents and monitoring the application performance as well as infrastructure using various tools available. 
• Listening and synthesis skills. 
• Previous experience with major incidents (either as a participant or an observer). 
• ITIL® 3/ITIL® 4 Certification will be an added advantage. 
• Expertise in ITSM tool preferably Salesforce. 
• Strong communication skills. 
• Problem-solving skills. 

HealthEdge Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your HealthEdge Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.