UKG Off Campus Drive 2024 | Cloud Operations Specialist

About UKG Off Campus Drive 2024

At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers to show what’s possible when businesses invest in their people. One of the world’s leading HCM cloud companies today, UKG and our Life-work Technology approach to HR, payroll, and workforce management solutions for all people helps  80,000 organizations around the globe and across every industry anticipate and adapt to their employees’ needs beyond just work.

UKG Off Campus Drive 2024 Details

Job Description For UKG Off Campus Drive 2024

• Monitoring support queue and dispatching application support tickets to relevant stakeholders
• Review/assess technical situation and establish case priority/severity in accordance with the service level agreement.
• Expected to analyze & troubleshoot customer application issues and system generated alerts from technical support standpoint
• Installs, tests, documents, and troubleshoots assigned UKG’s Product installations / deployments which includes service pack upgrades, application patch Installation etc.
• Communicates effectively to both technical and non-technical individuals at various levels of customer organizations, as well as internally
• Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
• Coordinate and work along with DBA team for performing database refreshes of Non-Prod environments with production copy, whenever requested by customer.
• Perform pre/post application validations as part of any planned/unplanned downtime
• Adhere to Triage Matrix while handling alerts and incidents
• Perform adhoc application and server level restarts whenever requested by customers
• Ready to work in 24X7 Model to provide required Support
• Follow Incident, Problem and Change management practices as per ITIL standards
• Analyzing and collecting log files, heap/thread dumps, etc to identify root cause for permanent fix of application issues
• Work in coordination with multiple stakeholders during monthly OS patching to provide application maintenance & validation.
• Understanding of operating systems (preferably windows), middleware technologies, and software applications

Qualification:

• Knowledge of System monitoring tools (e.g. Splunk, Dynatrace, Netcool, AppDynamics, AppManager) & ticketing tools (e.g. ServiceNow, SalesForce) will be preferred
• Basic knowledge of SQL relational database management systems and SQL scripting.
• Candidate should also have knowledge on some of the following areas: Database, knowledge of JBOSS application platform, authentication methodologies, application performance troubleshooting, load balancing and general system administration
• SSL, LDAP, AD, SSO Knowledge
• Experience on UKG application administration and support, preferred
• Understanding of ITIL concepts
• Strong commitment to customer service and performance
• Sound analytical and troubleshooting skills
• Excellent oral/written communication skills
• Ability to work in a cross-functional global matrix environment

UKG Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your UKG Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.