Telstra Off Campus Drive 2024 | Customer Service Consultant

About Telstra Off Campus Drive 2024

We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.

Telstra Off Campus Drive 2024 Details

Job Description For Telstra Off Campus Drive 2024

As a Customer Service Consultant, you are a key member of the Telstra contact centre team. You use your excellent knowledge of Telstra’s products, services and processes to create a great customer service and support experience via our messaging, SMS, email and voice channels. You provide a high-quality cost-effective service to customers when dealing with non-technical product and billing enquiries, recording orders and provisioning related to a range of products and services

Responsibilities

You’ll bring the purpose of your role to life by delivering against the following responsibilities via real-time chat, asynchronous messaging and phone calls:  

• Provide all type of customer support (sales, faults, simplex complaints and service), where applicable, across all retail customers, across all channels. 
• Accurately and efficiently process customer requests and inquiries (faults, simplex complaints and service) in alignment with guidance tools, scripts, service standards and targets. 
• Resolve customer issues by assisting customers to understand, use and troubleshoot issues relating to our products and services via messaging, SMS, email and voice calls as needed/required. 
• Resolve routine to complex customer enquiries involving billing, account management, sales/modify/move orders, simple fault management and complaints follow up using prescribed job aids found in My Knowledge, Messaging Predetermined content, CRM data and internal process flows. 
• Use your knowledge of Telstra processes to effectively handover customer enquiries/issues to the appropriate area when necessary. 
• Assess needs and promote and sell Telstra products/services as a-part of recommending alternative products or services to resolve an issue or in alignment with agreed cross selling and upselling processes and targets. 
• Meet prescribed customer service and messaging standards and performance objectives by following documented processes captured in work instructions/forums to solve the issue. 
• Work effectively across diverse cultures by demonstrating awareness and adapting flexibly across interactions with our culturally diverse team members and customers.

To be successful in this role, you will have:

• 1-2 years of customer service experience.
• Active Listening 
• Analytical Thinking 
• Business Writing 
• Collaboration 
• Creativity 
• Detail-Oriented  
• FlexCAB (Inactive) 
• Maxim 
• MDUM 
• Mica 
• Negotiation 
• Osca 
• Phoenix 
• Problem Solving 
• Process Improvement 
• Rifdi bill generator 
• Salesforce.com 
• Siebel CRM Systems 
• TAM 
• T-Analyst

Telstra Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Telstra Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.