About Advarra Careers 2025
Advarra advances the way clinical research is conducted: bringing life sciences companies, CROs, research sites, investigators, and academia together at the intersection of safety, technology, and collaboration. With trusted IRB and IBC review solutions, innovative technologies, experienced consultants, and deep-seated connections across the industry, Advarra provides integrated solutions that safeguard trial participants, empower clinical sites, ensure compliance, and optimize research performance. Advarra is advancing clinical trials to make them safer, smarter, and faster.
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Advarra Careers 2025 Details
| Company Name | Advarra |
| Job Role | Product Support Specialist |
| Job Type | Full Time |
| Job Location | Bengaluru/ Remote India |
| Education | Any Degree |
| Career Level | 0 – 3 Years |
| Salary | Not Mentioned |
| Company Website | www.advarra.com |
Job Description For Advarra Careers 2025
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- Become proficient in core applications in the Advarra product suite, their points of integration, and the problems each product solves for a customer.
- Develop an understanding of customer processes and standard operating procedures
- Gain knowledge of clinical research workflows to support understanding and context of customer questions
- Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources
- Develop good working relationships and build trust with customers
- Customer contact, mainly email and web tickets; and phone/zoom meetings as needed
- Contact customers to resolve queries as needed via email, calls or online meetings
- Document information in ticketing system and provide the customer with information and updates
- Serve as a liaison between the customer and Advarra teams, such as, software development, product management, project management, etc…to resolve issues
- Demonstrate responsiveness and sense of urgency in all customer interactions
- Serve as an internal escalation point for customer issues. Function as a customer advocate during these escalations, assigning specific action items to other team members as necessary to deliver timely resolutions
- Stay current with application updates and demonstrate new functionality to customers
- Work closely with the Project Managers to set up the individual portals at project set-up phase by adding documents, users etc.
- Control all user access to the portals (both internal Advarra staff access and customers)
- Provide usage reports for the portals and Zendesk as requested
- Update and maintain customer support process documents and SOPs
- Assist with the training and mentoring of new hires
- Meet professional obligations through efficient work habits such as effective timekeeping, meeting deadlines, honoring schedules, and demonstrating respect for others
- Perform other job-related duties as assigned
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Basic Qualifications
- High school degree
- Effective communication skills, including listening, writing, and speaking
- 1-3 years of experience providing product/customer support
- Demonstrated technical/troubleshooting knowledge and skills
Preferred Qualifications
- Proficiency with MS Office (Word, Excel, and PowerPoint)
- College degree or equivalent experience
- Strong time management skills and ability to effectively manage multiple priorities
- Previous experience within the software industry or clinical research is preferred
- Experience using Zendesk and Atlassian JIRA would be beneficial
- Strong analytical, problem-solving, and interpersonal skills
- Ability to translate customer requirements into product functionality and design
- Ability to work independently and integrate into a team environment
- Flexibility – will need to cover weekends or Public Holidays as requested
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Advarra Careers 2025 Application Process
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Advarra Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
