About Cendyn Careers 2024
Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions.
Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests; drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions.
Cendyn Careers 2024 Details
| Company Name | Cendyn |
| Job Role | Support Quality and Operation Improvement Specialist |
| Job Type | Full Time |
| Job Location | Hyderabad (Hybird) |
| Education | BE/ B.Tech |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.cendyn.com |
Job Description For Cendyn Careers 2024
Identify and Implement Process Enhancements:
- Collaborate with Support and Customer Success teams to identify high-volume tasks and create content to address those areas.
- Utilize data from support tickets (Zendesk) to gain insights into workflows and enhance processes and internal Help Center.
- Manage and facilitate the customer support onboarding learning series.
- Analyze monthly trends within the Help Centers and propose improvements.
- Monitor and report on key performance indicators (KPIs) related to Customer Support.
- Excellence
Drive Self-Service Adoption:
- Develop videos and content that encourage staff to utilize the Help Center portal.
- Ensure that customer-facing teams have the necessary resources to provide effective support.
Success Metrics and Monitoring:
- Collaborate with the manager to establish success metrics and create a visual dashboard for the team to monitor Customer Support performance.
Quality Management
- Develop and execute quality management assessments to evaluate the performance of support staff, identifying areas for improvement and training needs.
Collaboration
Alignment and Knowledge Sharing:
- Collaborate with Product Owners to maintain accurate and up-to-date information in the Help Center.
- Partner with customer-facing teams to develop articles and training programs aimed at reducing resolution time for customer support.
- Collaborate with the team to ideate, develop, and deliver operational improvements that enhance the efficiency and effectiveness of customer support processes.
Innovation
Technological Enhancements:
- Identify opportunities for technological advancements and automation to enhance the efficiency of the Customer Support team.
- Optimize and expand the Help Center.
- Enhance Customer Support Onboarding Programs through data-driven content creation.
Humanity
Stakeholder Engagement:
- Build strong relationships with Cendyn team members through effective communication and active listening.
- Foster collaboration within the team and across the customer lifecycle.
Continuous Learning:
Encourage a culture of continuous learning within the team.
Requirements:
- Minimum of 1 year of experience in corporate training.
- Bachelor’s degree from an accredited college or university, or equivalent experience.
- Exceptional communication and presentation skills, with the ability to engage various levels of management, staff, and external contacts.
- Advanced experience with SQL, HTML, API integration concepts, and network skills are Mandatory.
Desired Skills:
- Familiarity with Learning Management Systems (LMS)
- Additional experience in Hotel Operations or equivalent services (1+ years).
- Experience in a CRM or email marketing field, preferably in the hospitality sector (1+ years).
- Python experience desired but not required.
Cendyn Careers 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Cendyn Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
