Route Mobile Careers 2024 | Technical Support Engineer

About Route Mobile Careers 2024

Route Mobile began as an idea in 2004, founded by our Managing Director and Group CEO, Mr. Rajdip Gupta – to bring about digital disruption in communication with simplified solutions that could be adopted by businesses regardless of their size.

And that strong foundation has given rise to a Billion-Dollar Brand, making Route Mobile one of the World’s Leading Cloud Communications Companies.

Listed on the Bombay Stock Exchange in September 2020, Route Mobile is among the leading Cloud Communications Platform service provider offering Communication Platform as a Service (CPaaS) solutions.

Route Mobile Careers 2024 Details

Job Description For Route Mobile Careers 2024

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems and software and following standard procedures to escalate unresolved issues to appropriate internal/external stakeholders.

This role requires a passionate, collaborative, and solution-oriented approach and is critical to the success of the company. You will work directly with the NOC, Sales, and Technical Teams and serve as the first point of contact for the customers and internal stakeholders desiring support.

Responsibilities :

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.

Desired Skills:

• 1-3 years of experience
• Strong problem-solving skills
• Strong ability to diagnose server or network alerts, events, or issues.
• Excellent client-facing skills
• Excellent written and verbal communication skills
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
• Flexibility to work in rotational shifts with rotational weekly offs
• Good Knowledge of Windows & Linux OS.

What to expect from the role

• Work experience with different Systems, Software, Protocols, and APIs.
• Opportunity to work on IT projects.
• Exposure to Linux OS and Ticketing tools.
• Work in collaboration with a team.
• Guided by experts and professionals in the field and learn on the job.
• Enhance customer support skills and communication skills

Route Mobile Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Route Mobile Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.