About Ciklum Careers 2024
Ciklum is a global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world. The company is headquartered in London and has software development centres and branch offices in the United States, Spain, Switzerland, Denmark, Israel, Poland, Ukraine, Czech Republic, Slovakia, Romania, UAE and Pakistan.
Ciklum Careers 2024 Details
| Company Name | Ciklum |
| Job Role | IT HelpDesk Engineer |
| Job Type | Full Time |
| Job Location | Chennai (Hybrid) |
| Education | BE/ B.Tech |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.ciklum.com |
Job Description For Ciklum Careers 2024
As a Junior IT HelpDesk Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. A Junior IT HelpDesk Engineer provides the first line of technical support to all Ciklumers and basic IT services of high quality. This role involves performing day-to-day support tasks and resolving failure issues.
- Managing tickets on the Service Desk system
- Delegating tasks to the second and third lines of support
- Communicating with customers through Gmail, Google Chat, Google Meet, and phone calls
- Providing daily user support with hardware and software issues
- Cooperating with other IT sub-departments to solve common IT issues
- Cooperating and communicating with other IT sub-departments to find the best way to fix problems and improve IT service management
- Maintaining up-to-date both external (for customers) and internal (for the team) documentation up-to-date
- Preparing, provisioning, and deprovisioning workstations for newcomers and leavers
- Cooperating with the Procurement department
- Cooperating with IT service providers
- Managing IT assets and peripherals in the IT stock
Requirements
- Technical background: Knowledge of administering Windows 10 and above, macOS, and Microsoft products
- Problem-solving abilities: Diplomatic and analytical mindset, client-oriented (client first) approach, calm attitude to challenging tasks
- Teamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasks
- Understanding of the ITIL principles and good communication skills: To be able to convey information clearly
- Stress resistance: To be able to remain calm in difficult or stressful situations
- Self-improvement and self-education: To be eager to learn and to be ready to search for better solutions with minimal input data
- English level: Intermediate or above
Ciklum Careers 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Ciklum Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
