GreyOrange Careers 2024 | Software Support Engineer

About GreyOrange Careers 2024

GreyOrange provides retailers, warehouse operators and third-party logistics providers (3PLs) around the world with automated robotic fulfillment and inventory optimization solutions. We help our customers increase productivity, mitigate labor challenges and reduce risk – all while enabling better experiences for their customers and employees. We also created the world’s first vendor-agnostic, multiagent fulfillment orchestration platform.

GreyOrange Careers 2024 Details

Job Description For GreyOrange Careers 2024

GreyOrange seeks a talented and motivated TSE to support external customers for warehouse automation industry products. He will provide level 3 support for allocated product lines per decided SOPs. You are also responsible for sharing knowledge within the client service team and relevant feedback with R&D.

• Responsible for efficiently handling and resolving technical issues passed on by L2.
• Ensure timely and effective action as per decided workflow basis priority and severity for each ticket.
• Should ensure maximum issues are resolved without L4/R&D involvement.
• Should ensure adherence to committed SLAs for each reported issue.
• Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue.
• Should follow internal escalation matrix based on severity and resolution time.
• Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with Client Service team.
• Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers.
• Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation.
• Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken.

Required :

• Engineering graduate with at least 6 months of experience in a 24*7 Software Support role.
• Experience with Linux/Unix
• Experience with SQL
• Experience with scripting – Python/Shell.
• Must have strong communication skills.

GreyOrange Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your GreyOrange Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.