About Miratech Careers 2025
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
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Miratech Careers 2025 Details
| Company Name | Miratech |
| Job Role | Junior Support Engineer |
| Job Type | Full Time |
| Job Location | Uttarakhand |
| Education | BE/ B.Tech |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.miratechgroup.com |
Job Description For Miratech Careers 2025
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- Receiving and processing requests per alerts and calls, within the defined SLA.
- Clarification of the incoming request with the Customers, ticket creation, and routing of the ticket to the L2 Engineer.
- Timely reaction to calls and alerts.
- Following support procedures and participation in procedures improvement.
- Acknowledging alerts from OpsGenie.
- Creating tickets.
- Implementing fixes of the L1/L2 level according to pre-defined procedures.
Qualifications
- Strong expertise in troubleshooting and root cause analysis, including log review and issue diagnostics.
- Proven experience in Technical Support.
- Solid understanding of SLA principles with the ability to work within SLA requirements.
- High attention to detail and a responsible, patient approach to problem-solving.
- Eagerness to grow and develop within Support Services.
- Fast learner with a proactive mindset.
- Collaborative team player with a continuous learning attitude.
- Interest in developing knowledge of Genesys technologies.
Nice to have:
- Hands-on experience with Genesys Cloud.
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Miratech Careers 2025 Application Process
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Miratech Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
