Unisys Off Campus Drive 2024 | Service Desk Team Lead

About Unisys Off Campus Drive 2024

We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.

Unisys Off Campus Drive 2024 Details

Job Description For Unisys Off Campus Drive 2024

Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Fully qualified and experienced. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization.

• Manage team of 15 analysts.
• Responsible for handling the service desk issues
• People management and development.
• Training/Mentoring: Formalizing the training plan on a monthly basis and documenting it.
• Ensuring all SLA’s are met.
• Publish monthly progress reports
• Track and define common theme problems
• Identify and implement corrective actions.
• Managing day to day workload, prioritizing when necessary
• Handle escalations and work towards minimizing them
• Driving and managing periodic shift/project level initiatives

You will be successful in this role if you have:

• Proficient in Hardware, Networking and Microsoft Office Skills.
• Good knowledge of  the ITSM tool
• SLA Management
• Proven ability to work with little supervision and identify issues requiring escalation
• ITIL knowledge would be an advantage
• Strong communication skills ,both spoken and written
• Ability to handle the team, coach, guide and instill responsibility .
• Customer Focused.
• Self disciplined and flexibility.
• Self starter/ self motivated
• Time and Conflict management.
• Ability to work with little supervision and identify issues requiring escalation.
• Ability to learn processes and procedures applicable to the account.

Core Competencies:

• Accuracy/Attention to Detail
• Computer-Based Customer Support Tools
• Conflict Management
• Customer Service Management
• Customer Support Function
• Flexibility & Adaptability
• Follow-up
• General Computer Competencies
• Hardware Infrastructure
• Initiative
• ITIL (Information Technology Infrastructure Library)
• Oral Communications
• Problem Solving
• Service Request Management Process
• Technical Troubleshooting
• Think Like the Customer
• Tolerance for Stress

Unisys Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Unisys Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.