Tide Careers 2024 | Operations Manager

About Tide Careers 2024

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 575,000 members in the UK and more than 200,000 in India. Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, coming soon to India).

Tide Careers 2024 Details

Job Description For Tide Careers 2024

ide is looking for a detail-oriented and data-driven Operations Manager to join our Member Success team (tele sales). The successful candidate will be responsible for analysing data trends, prioritising call campaigns to maximise conversions, managing dashboarding and MIS (Management Information Systems) for all calling campaigns, and performing User Acceptance Testing (UAT) for new features.

What we are looking for 

• Analyse data trends to provide actionable insights for call prioritisation.
• Use data to identify high-value member segments and optimise call strategies to drive conversions.
• Monitor and adjust call campaigns to ensure maximum efficiency and conversion rates.
• Collaborate with the Member Success team to refine calling scripts and approaches.
• Oversee the creation and maintenance of dashboards to track campaign performance.
• Develop and manage MIS for all calling campaigns, providing clear and actionable insights.
• Manage stakeholders from different departments to ensure processes are running smoothly.
• Facilitate effective communication and collaboration between departments.
• Address and resolve any operational issues that may arise, ensuring minimal disruption to workflows.
• Act as the UAT tester for new features and tools related to calling campaigns.
• Identify potential issues and work with the development team to ensure smooth implementation.
• Communicate effectively with other departments to ensure seamless operations.
• Participate in regular meetings to update stakeholders on performance and progress.

Who will be a great fit:

• Bachelor’s or Master’s degree in Business, Data Science, or a related field.
• Proven experience in operations management, preferably within a customer success or call center environment.
• Strong analytical skills with the ability to interpret complex data sets.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Looker, etc.).
• Experience with dashboarding and MIS development.
• Familiarity with UAT processes and methodologies.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving skills and attention to detail.

Mandate Skills

• Excel, SQL, Looker, etc.
• Data Analysis
• Call Center Operations Knowledge
• Problem Solving
• Performance Metrics Calculation

Tide Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Tide Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.