Rockwell Automation Off Campus Drive 2024 | Tech Support Representative

About Rockwell Automation Off Campus Drive 2024

At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.

Rockwell Automation Off Campus Drive 2024 Details

Job Description For Rockwell Automation Off Campus Drive 2024

• Provide excellent customer support for customers using PLEX, including answering questions, explaining products and services, analyzing and troubleshooting, testing and implementing software enhancements.
• Diagnosing difficult issues with complex software configurations
• Researching the ERP database to understand problems, using SQL for queries.
• Gather information, research and manage user support requests.
• Escalate requests, as needed, in a timely fashion and to the correct product team.
• Manage work queues within Service Cloud to comply with Service Level commitments.
• Manage timelines and deliverables with internal departments and customers.
• Provide functional and technical guidance to customers on new enhancements, modules, and features.
• Advise customers about available service(s) and assess customer needs.
• Utilize and enhance Knowledge Management System
• Build formal and informal relationships with customers and internal team members. 

IS IT IN YOU?

• Minimum of 2 years of previous technical support service experience within a highly technical environment or a bachelor’s degree in a STEM major (Science, Technology, Engineering or Mathematics)
• Previous Manufacturing experience (Production, Process Engineering, Quality, Subcontract, Tooling) preferred.
• SQL experience/knowledge a plus
• Proficient English language communication skills (written and verbal).  
• Experience using or supporting an ERP/MRP system preferred.
• Demonstrated experience troubleshooting customer escalations within a ticketing-based workflow, while achieving SLA requirements
• Proficiency in MS Office, with an emphasis on Excel
• Willing to work in a rotational shift including non-standard hours, depending on business needs.

Rockwell Automation Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Rockwell Automation Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.