NCR Atleos Careers 2024 | Installation Associate

About NCR Atleos Careers 2024

Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally.

NCR Atleos Careers 2024 Details

Job Description For NCR Atleos Careers 2024

The Installation Associate role is a crucial part of our operations, working in a high-volume call center environment. You will serve as the primary interface to internal and external customers and their agents, playing a vital role in our customer service.

Key Areas Of Responsibility:

• Engage with the Call Management team for customer inquiries or requests for escalation; work directly with customers in the local language, answering calls, determining customer entitlement, documenting requests for service, dispatching technicians, and escalating when necessary; schedule customer installation activity.
• Daily monitoring of email window is essential; Receive and document service requests and customer information; Ensure customer entitlement; Update work orders and provide status information.
• Gather problem information and determine criticality; Capture information and record data in desktop tools; Generate daily and weekly incident reports; Review incident history to determine recurring faults.
• Follow Global Call Taking tools, processes and procedures as documented and posted in GP&S.
• Document, verify, and make appropriate corrections to the service request and customer profile; Communicate with the Customer Advocates for permanent change to the customer profile
• Contribute as a team member; Participate in team meetings and activities.
• As an Installation Associate, you will be involved in objective setting, performance management, reward programs, and projects to improve processes and systems and foster professional growth.
• We fully commit to upholding Corporate Equal Opportunity/Affirmative Action programs and guidelines.
• We provide equal opportunities to all associates and maintain a respectful work environment. This position includes prolonged PC and telephone usage and handling high volumes of customer calls.
• Proficiency in data entry software applications and related desktop tools is necessary.
• Monitors incident status and escalates cases not resolved in a specific timeframe.

Basic Qualifications:

• High School Diploma
• 0-4 years of related experience
• Practical interpersonal and communicational skills, including listening skills
• Proven strong organizational skills; Ability to prioritize and work on own initiative
• Enthusiastic and hard-working
• Keyboard proficiency (accurately type minimum of 30 WPM); Understanding of Windows-based applications/tools
• Understanding of basic customer location/geography area knowledge

Preferred Qualification:

• Associate’s Degree preferred
• Offers of employment are conditional upon passage of screening criteria applicable to the job.

NCR Atleos Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your NCR Atleos Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.