Phonepe Recruitment 2025 | Customer Experience Specialist

About Phonepe Recruitment 2025

PhonePe Group is India’s leading fintech company, proudly recognized as India’s #1 Trusted Digital Payments* Brand for three consecutive years. Our flagship product, the PhonePe app was launched in August 2016, has rapidly become the preferred consumer payments app in India. In just eight years, PhonePe has gained over 57 crore + registered users and established a digital payments acceptance network of over 4 crore+ merchants spread across Tier 2,3 cites and beyond, covering 99% of the postal codes in the country.

Candidates Also Apply : PhonePe Off Campus Drive

Phonepe Recruitment 2025 Details

Job Description For Phonepe Recruitment 2025

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.  In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

Responsibilities:

• Act with integrity & think customer-first in every interaction
• Handle basic PhonePe account and transaction related queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Ideal candidate should :

• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritise, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory 
• 0 – 2 years of work experience in a customer facing role
• Multilingual skills (spoken + written) in South Indian languages are preferred

Candidates Also Apply : PhonePe Careers 

Phonepe Recruitment 2025 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Phonepe Recruitment 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.