Groww Careers 2024 | Escalations Social Media

About Groww Careers 2024

We are a strong and enthusiastic team focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind.

Groww Careers 2024 Details

Job Description For Groww Careers 2024

We are seeking a skilled professional from the financial services industry for the Customer Experience Social Media & Escalations role to manage consumer engagement and relationships, enhancing brand visibility and domain authority through outstanding service and communication.

• Oversee all customer queries and complaints on social platforms like Linkedin, Facebook, Instagram, Snapchat, and Twitter.
• Strong understanding of Stocks, F&O, and Mutual Fund products.
• Connect with customers through calls, emails, or social platforms to provide the best possible resolutions.
• Understand customer grievances, provide appropriate solutions, and ensure issues are resolved effectively.
• Work with cross functional teams such as brand marketing and CRM,  to address and solve customer issues, complaints, and questions.
• Take a customer-focused approach to handle complaints and escalations, ensuring customer satisfaction.
• Maintain strong follow-up on all assigned cases to ensure timely and effective resolution.
• Ensure that all issues are resolved within established timelines.
• Adhere to customer care procedures in all written communications and ensure all interactions are professional and in line with company standards.

Job Requirement

• The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to manage and resolve issues efficiently.
• Ability to stay calm under pressure and handle difficult situations with professionalism.
• Minimum 2 years of Escalation handling experience on the Social Media Platform

Groww Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Groww Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.