GAVS Careers 2024 | Junior Service Desk Engineer

About GAVS Careers 2024

GS Lab | GAVS is a global AI-led digital transformation company focused on creating business impact for its 200+ customers across the USA, Europe, APAC, and the Middle East. It offers digital product engineering, AI-led managed services, and digital transformation services to customers across Healthcare, BFSI, and Hi-tech segments.

GAVS Careers 2024 Details

Job Description For GAVS Careers 2024

Dedicated and customer focussed Level-1 Desktop Service Desk engineer to provide technical support and assistance to end-users. The ideal candidate will be the first point of contact for all technical issues and requests, ensuring that all incidents are resolved efficiently and effectively. 24×7 Shift  Remote Support

Key Responsibilities

Incident Management:

• Responsible and resolve incoming helpdesk tickets and phone call related to hardware, software, applications and network issues. 
• Document and track incidents, requests, and resolutions in the service desk ticketing system.
• Escalate complex issues to Level 2/3 support teams when necessary.

Technical support:

• Troubleshoot and resolve desktop, laptop, and peripheral device issues (printers, scanners, etc.).
• Provide support for operating systems (Windows, macOS, Linux) and common office applications (Microsoft Office, email clients, etc.)
• Assist with password resets, account unlocks, and access issues

Customer Service

• Deliver exceptional customer service by providing timely and accurate responses to end-user inquiries.
• Communicate technical information clearly and effectively to both technical and non-technical users.
• Follow up with users to ensure issues are fully resolved and users are satisfied with the service provided

System Maintenance

• Perform basic system administration tasks such as user account creation and management.
• Assist with software installations, updates, and configurations, conduct routine maintenance and updates on desktops and laptops.

Knowledge Management

• Contribute to the creation and maintenance of technical documentation and knowledge base articles
• Share knowledge and best practices with team members to improve overall service delivery.

Educational Qualification

• Engineering Graduate an associate degree in Information Technology

Experience

• 1-4 years of experience in a technical support or helpdesk role.
• Familiarity with ITIL framework and best practices is a plus.

Skills 

• Basic understanding of computer hardware, software, and troubleshooting techniques.
• Familiarity with operating systems such as Windows. Linux  and macOS.
• Knowledge of network connectivity basics and common office applications.
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in using ticketing systems and remote support tools

Certifications 

• Microsoft / Linux  Certifications
• ITIL Foundation Certifications  are added advantage

Working Conditions

• Work from Office 
• 24×7 Support

GAVS Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your GAVS Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.