Cision Careers 2024 | Customer Support

About Cision Careers 2024

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today’s data-driven world. Our deep expertise, exclusive data partnerships, and award-winning brands and products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.

Cision Careers 2024 Details

Job Description For Cision Careers 2024

• Answers customer support requests via telephone, ticket or web promptly to enhance the customer experience.  
• Patiently and attentively listens to customers queries and manages the resolution or connects them with the appropriate teams to address their needs
• Quickly learns the functions of the support tools and systems to log in and resolve customers’ requests
• Accurately records and logs interactions with customers and updates account information and are able to retrieve this information to create reports for management  
• Resolves platform or service problems by clarifying the customers complaint, determining the root cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment
• Works with Customer Experience management to maintain best practices for efficient communications with customers
• Address customer questions about new products or services
• Collaborates with Customer Success Managers, Onboarding & Implementation Consultants and other customer facing personnel to ensure service excellence  
• Contributes to bottom line sales by increasing customer satisfaction and reducing customer churn
• Cross functional collaboration with internal and external partners and stakeholders, e.g the sales department, finance, other CX departments etc.
• Performs other duties as required

What are we looking for?

• Highly customer focused; shows a real passion for the customer experience and customer support industry  
• Driven, self-starter, enthusiastic and with an “ownership” mentality   
• Adaptable and ability to thrive in a fast-paced, ever-evolving environment  
• Proven experience in a customer-interacting role
• Ability to collaborate with internal partners whilst co-ordinating key customer deliverables ensuring world class customer experience 
• Advanced listening and verbal communication skills to understand customer’s needs, and ability to respond clearly and concisely both verbally and written 
• Enthusiast; strong work ethic with a positive mindset, and can-do attitude 
• Influencing and negotiation skills  
• Experience with JIRA software is desired 
• Excellent English language skills, written and verbal. Additional languages are an advantage 

Cision Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Cision Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.