Zuora Careers 2024 | Services Engineer

About Zuora Careers 2024

15 years ago, Zuora was born out of a vision that we could evangelize a fundamentally new way of doing business by shifting the focus of companies to deliver recurring, people-centric services instead of a one-time sale of products. This is how we coined the term, the Subscription Economy®. Today, we see others evangelizing this term, and building entire communities around it.

Zuora Careers 2024 Details

Job Description For Zuora Careers 2024

Managed Services Engineer (MSE) understands business problems and technical solutions based on Zuora APIs, data exports and loads, and advanced configuration. The ideal candidate has 1 to 4 years of experience managing and troubleshooting software solutions, ideally in Billing, CRM, or ERP domains. A dedicated team will be available 24/7 to respond to customer needs and monitor their Zuora activity and platform.

Your responsibility is to assist, drive, and lead a team of engineers to make sure the Managed Services team monitors the customer’s Configuration Items (CIs), which include Workflows, API Intregations, Out-of-Box functions & Intregations, and anything in the platform that could impact them. You will react to incidents, troubleshoot problems, and act on behalf of the customer to resolve them where appropriate. You are the face of Zuora to the customer and will work with other Zuora teams to manage our services.

• Monitoring and managing Zuora workflows and processes on behalf of customers where appropriate
• Respond promptly to incidents, service requests, and alerts, and troubleshoot issues to resolution within agreed-upon SLOs.
• Troubleshooting problems that arise
• Communicating details around disruptions or potential problems as documented in-process materials and run books
• Ensuring that any service disruptions are addressed in a timely manner according to run book instructions
• Providing reports to customers on activity, failure rates, work volume, etc.
• Provide input and assistance on processes and process documentation
• This is not intended to be an exhaustive list of duties or responsibilities; at times other duties may be assigned as needed.

Your experience

• Associate or higher degree in Computer Science, Computer Engineering, or a related major. A bachelor’s degree is a plus.
• 1-4 years of experience managing and troubleshooting software solutions, ideally in Billing, CRM, or ERP domains
• Need to have basic knowledge of Oracle SQL and PLSQL
• Quick learner
• Technical aptitude and ability to troubleshoot problems
• Customer service skills
• Communication skills
• Strong tolerance for ambiguity; able to focus and execute in a changing environment
• Self-starter who truly enjoys working in a fast-paced high volume transaction environment
• Certification in technical engineering

Nice To Haves

• Hands-on experience with Zuora products is a plus.

Zuora Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Zuora Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.