Syniverse Careers 2024 | Operations Analyst

About Syniverse Careers 2024

Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth.

Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future.

Syniverse Careers 2024 Details

Job Description For Syniverse Careers 2024

• Provide Technical support , determine the root cause of the problem(s), and find appropriate solutions. 
• Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time. 
• Analyze metrics and identify the possible reasons for any achievements or deviations. 
• Participate in ticket review and ensure the appropriate solution is provided. 
• Create status reports on the activities performed as per management requirement. 
• Provide documentation on newly discovered solutions and develop production ready solution support scripts. 
• Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. 
• Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs. 
• Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. 
• Participate in new initiatives for providing technical solutions. 
• May support provisioning. 

Experience, Education and Certification:  

• Bachelor degree in computer science, electronics or telecommunication or equivalent experience. 
• 0-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. 
• Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer  
• Prior experience in Telecom Operations preferred. 

Additional Requirements: 

• 24/7/365 helpdesk support ,system monitoring, application support  and willing to work in shift 
• Ability to communicate status updates effectively to the project team and management.          
• Ability to work independently as well as in a team environment. 
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. 

Syniverse Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Syniverse Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.