Red Hat Careers 2024 | Associate

About Red Hat Careers 2024

Red Hat is the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, hybrid cloud, edge, and Kubernetes technologies. We hire creative, passionate people who are ready to contribute their ideas, help solve complex problems, and make an impact.

Red Hat Careers 2024 Details

Job Description For Red Hat Careers 2024

As an Associate Customer Support Specialist you will be the first point of contact for Red Hat customers, who need help using our products. Support requests will come via Chat, support cases, telephone or web ticket. You will need to investigate the problem, and work closely with our Technical Support Engineers, to find a resolution. You will study for professional certifications such as RHCSA and RHCE, and receive lots of work based training. As your career at Red Hat progresses, you will learn to solve a wide range of issues on your own.

• Communication with Red Hat customers regarding technical support
• Getting cross-trained on the Customer Service process.
• Work with Red Hat enterprise customers across the globe on 24×7 basis that requires one to work in different shifts periodically
• Diagnosis, troubleshooting, resolution, and/or escalation of issues
• Working as a collaborative team member, who puts the customer first and is keen to proactively find solutions
• Researching customer issues, and recording information in our knowledge base for future use
• A commitment to learning and professional development, which is likely to include studying for Red Hat certifications (e.g. RHCSA, RHCE) in your own time

What will you bring?

• Experience in IT, gained either through relevant education or work experience
• Exceptional customer service skills, with experience working in a customer facing environment
• A passion for problem solving and investigation, coupled with the ability to critically analyze complex issues
• Ability to multitask, prioritize and work under pressure * Strong verbal, aural and written communications skills
• 1+ years of experience using Linux or hands-on linux OS is a must

Red Hat Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Red Hat Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.